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A question about a film, a photo that didn’t come out the way you wanted, a request to delete photos, or anything else: write to us, and we’ll get back to you by email.
By email
If you’re writing about a particular film, please include the order number. It’s in the “Your film is ready” email.
Common requests
- A photo that didn’t come out the way you wanted: you fix it yourself, for free. On the film’s page (the link in the “Your film is ready” email), whoever ordered the film picks the photo and asks for a new motion (it replaces the old one), swaps in a different photo, or keeps it still. You can ask for a new motion or a different photo up to half the number of photos your package allows: 6, 12 or 24 times, depending on the package. When the updated film is ready, we email you. Stuck? Write to us with your order number.
- Deleting a film and photos: write to us from the email you signed up with, and we’ll delete them. Details in our privacy policy.
- Accessibility: having trouble with the site? Tell us what you were trying to do and on which device. Details in our accessibility statement.